---
title: How to Capture a Fiddler Log
description: How to capture a Fiddler log to send to support to help troubleshoot errors and issues.
---

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# How to Capture a Fiddler Log

## This guide helps us troubleshoot Office add in issues. Please follow the steps below carefully.

**1. Install Fiddler Classic**

• Download Fiddler Classic (not Fiddler Everywhere) Use this link: [https://www.telerik.com/fiddler](https://www.telerik.com/fiddler)   
• Install using default settings

**2. Start Fiddler**

• Open Fiddler Classic  
• Confirm it shows 'Capturing' in the bottom left

**3. Enable HTTPS Decryption**

• Go to Tools \> Options \> HTTPS  
• Check 'Capture HTTPS CONNECTs'  
• Check 'Decrypt HTTPS traffic'  
• Accept the security certificate prompt  
• Restart Fiddler

**4. Clear Existing Traffic**

• In Fiddler: Edit \> Remove \> All Sessions

**5. Reproduce the Issue**  
• Open the application that is having the issue  
• Perform the action that causes the issue  
• Stop once the problem occurs

**6. Stop Capture**  
• In Fiddler: File \> Capture Traffic (turn OFF)

**7. Save the Log**  
• File \> Save \> All Sessions  
• Save as a .SAZ file  
• Example: YourName\_Date\_Word\_Fiddler.saz

**\*Important Notes\***  
• Do not open or edit the .SAZ file  
• Logs may contain secure data  
• Send the file only to your Epona support contact

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