How to Capture a Fiddler Log
This guide helps us troubleshoot Office add in issues. Please follow the steps below carefully.
1. Install Fiddler Classic
• Download Fiddler Classic (not Fiddler Everywhere) Use this link: https://www.telerik.com/fiddler
• Install using default settings
2. Start Fiddler
• Open Fiddler Classic
• Confirm it shows 'Capturing' in the bottom left
3. Enable HTTPS Decryption
• Go to Tools > Options > HTTPS
• Check 'Capture HTTPS CONNECTs'
• Check 'Decrypt HTTPS traffic'
• Accept the security certificate prompt
• Restart Fiddler
4. Clear Existing Traffic
• In Fiddler: Edit > Remove > All Sessions
5. Reproduce the Issue
• Open the application that is having the issue
• Perform the action that causes the issue
• Stop once the problem occurs
6. Stop Capture
• In Fiddler: File > Capture Traffic (turn OFF)
7. Save the Log
• File > Save > All Sessions
• Save as a .SAZ file
• Example: YourName_Date_Word_Fiddler.saz
*Important Notes*
• Do not open or edit the .SAZ file
• Logs may contain secure data
• Send the file only to your Epona support contact